A 99.9% Server Uptime
The principal advantage of setting up your very own shared web hosting platform is that you do not have to worry about compatibility – you design a given set of software apps in such a way so as to work with a given set of hardware elements. The outcome is something a lot more steady and reliable, because there are fewer possible risks of failure. We have set up our cloud hosting platform atop tried and tested hardware components plus a heavily customized version of Security–Enhanced Linux in an attempt to set up a very safe home for all your sites.
This is the reason why, with each of our shared web hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on enterprise–level hardware elements built by Juniper. Plus, on every router, we have installed a firewall with an intricate algorithm to successfully filter out all dubious requests.
Therefore, in all our datacenter facilities – in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center and in our Australia based data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to decrease all potential risks with our cloud hosting plans and regardless of the fact that we offer top–class tech support, there are instances when the client is just not pleased with what we offer. Or he wants to upgrade to a more robust web hosting service, like a virtual private server or a dedicated hosting server.
This is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not content, you will get a refund.
24/7 Technical Support
In case you have a web hosting firm, your support engineers are of key importance. This is why we’ve meticulously hand–picked a very practiced team of tech support engineers, each with several years of training behind his back. Thanks to them, our company offers 24x7 support with all our web hosting services.
And not just that, we offer a 1–hour response time guarantee. All customer service requests are responded to in less than sixty minutes and our average ticket response time is less than 20 minutes!