Tech Support Channels
A One–Hour Response Time Guarantee
Every help request you submit to us will be dealt with within maximum sixty minutes. If your ticket or e–mail calls for additional assistance from a sysadmin, we will forward it and leave a comment to notify you that your matter is being examined. If you take advantage of our Optional Managed Services package, any of the tasks included there will be completed at a time that suits you.
An Exceptional Customer Care Service
Our technical support team will be at your disposal 24/7 should you require assistance while working with the Online Control Panel or with any of the applications that we have pre–installed for you on the dedicated web hosting server. Furthermore if you require assistance handling the day–to–day administration tasks on your dedicated hosting server, you can order the Optional Managed Services package, that includes backup storage space, Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Every Linux dedicated hosting server includes our free Online Control Panel, which boasts a fully detailed knowledgebase plus a selection of instructional video tutorials. Whenever you require assistance working with the Online Control Panel, just hit the Help or Videos buttons located in the upper right corner.