Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Resolution Guarantee

  • Each ticket that you submit to our client assistance Department will be attended to in approximately 1 hour. The basic requests are going to be taken care of straight away. Nonetheless, if the help inquiry you have sent us requires the assistance of a licensed technician, we’ll address the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Qualified Client Assist Service

  • We’ll be on line for you 7 days a week to deliver guidance and technical support and also to assist you with any issue that you could possibly encounter as you are administering your virtual server. We will assist you with all pre–installed software applications, including your OS, server admin panel (with respect to the VPS type) and the Online Control Panel created entirely by our company.

  • Intuitive help center

  • An Informative Help Section

  • In the Online Control Panel that will come totally free with your virtual server, you can find a useful Help section, that includes all you should learn about supervising your web sites and apps. We have integrated a wide selection of how–to content articles and video guides that demonstrate the general site supervision duties in an understandable manner.