In case you have purchased a hosting package and you have certain enquiries with regards to a given function/feature, or if you’ve chanced upon some problem and you need assistance, you should be able to contact the respective customer care team. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, because of the fact that the easiest way to solve a problem most often is to use a ticket. This mode of communication makes the replies sent by both sides simple to track and allows the client service team members to escalate the problem if, for instance, a server administrator must step in. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll have to use no less than 2 different accounts to touch base with the customer support team and to actually administer the hosting space. Incessantly switching from one account to the other can sometimes be a drag, not to mention the fact that it requires a lot of time for most web hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our shared web hosting isn’t separate from the hosting account. It is an essential part of our fully featured Hepsia Control Panel and you’ll be able to access it at any particular moment with just a few clicks, without needing to sign out of your account. The ticketing system includes a quick-search box, so you can find de facto any ticket that you have posted in the past, if required. Plus, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to handle a specific issue before you actually submit a ticket. The ticket response time is maximum 1 hour, so you can obtain prompt assistance at any time and if our help desk support staff suggests that you do something within your hosting account, you can do it momentarily without needing to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting services, was created with the idea that you should be able to manage everything related to your account in a single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a question or bump into a complication, you can contact our help desk team on the spur of the moment without having to log in to a completely different system. You can browse your web files or check various settings within your account while you send a new ticket or read the answer to an older one. In case you have an abundance of tickets and you’d like to find a given one, you can use the clever search functionality, which is available in the Help section of the Control Panel. We’ll make sure you get a response in no more than sixty minutes irrespective of the nature of your question or issue.