One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to obtain a response to an email or a customer support ticket. Irrespective of when you touch base with us, we’ll assist you within no more than 60 minutes with any technical and sales questions you might have. In reality, our actual reply time scarcely ever surpasses twenty to thirty minutes. As we’re at your service night and day, you will always receive support in a well-timed manner and we understand how important that is in the digital age. As soon as you contact us, we’ll reply to your inquiries. If you encounter any technical issue, we will solve it for you, or we’ll provide you with all the necessary information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a ticket from your hosting Control Panel or write an email connected to your semi-dedicated server, you will obtain a response within only 1 hour. You can contact us whenever you wish with regards to general, technical or billing issues and considering the fact that we will be at your service around the clock, you will invariably get assistance in a well-timed fashion. Based on the particular issue or question, we’ll provide you with more information, eliminate the obstacle if it’s been caused by something that’s within our reach or tell you how to proceed if you need to change a given setting for an Internet application that we cannot access. You can just forget about waiting for a day for each reply. In fact, in the majority of cases we reply to tickets and emails within twenty-twenty five minutes max.