If you ever have any inquiries related to the web hosting service or if you experience a problem with your sites, you will have to touch base with the respective hosting provider’s client support team. It may not matter how soon they’ll respond if you have a generic question, but an issue such as a mishandled web application update, for example, may lead to your site becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to lend a hand, the longer the website will be down. In case you offer services or goods online, any downtime will negatively affect your site and you may lose current or potential customers. Lots of hosting providers, primarily resellers, handle support tickets and emails within 24 hours, but in the digital epoch that’s far too long, as visitors will scarcely ever come back to a website that isn’t working properly over extended stretches of time.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to obtain a response to an email or a customer support ticket. Irrespective of when you touch base with us, we’ll assist you within no more than 60 minutes with any technical and sales questions you might have. In reality, our actual reply time scarcely ever surpasses twenty to thirty minutes. As we’re at your service night and day, you will always receive support in a well-timed manner and we understand how important that is in the digital age. As soon as you contact us, we’ll reply to your inquiries. If you encounter any technical issue, we will solve it for you, or we’ll provide you with all the necessary information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a ticket from your hosting Control Panel or write an email connected to your semi-dedicated server, you will obtain a response within only 1 hour. You can contact us whenever you wish with regards to general, technical or billing issues and considering the fact that we will be at your service around the clock, you will invariably get assistance in a well-timed fashion. Based on the particular issue or question, we’ll provide you with more information, eliminate the obstacle if it’s been caused by something that’s within our reach or tell you how to proceed if you need to change a given setting for an Internet application that we cannot access. You can just forget about waiting for a day for each reply. In fact, in the majority of cases we reply to tickets and emails within twenty-twenty five minutes max.