If you have ever had a shared web hosting account before or you've dealt with any kind of online service, you are probably aware from your own experience that for some things it's better to speak with a live person over the phone than to exchange tickets or emails. In order to find out more about a service before you buy it or in case something small-scale needs to be made, for instance, it will be far easier and a lot faster to do it real-time. When you're able to seek the advice of representatives by phone, it is very likely that you're working with an actual website hosting supplier, not a reseller. The type of support that you will get by phone differs between different suppliers - from standard matters to professional technical support. Generally most of the suppliers offer pre-sales assistance and first level phone support, while more complicated technical issues are handled via electronic mail and / or tickets.

Phone Support in Shared Web Hosting

We believe that the option to talk to a live representative is rather important, so we have three support lines worldwide (USA, UK and Australia) and you can contact us on the phone for fourteen hours every day. If you consider getting one of our shared web hosting, for example, you are able to give us a call and find out more about our solutions before you order so as to ensure that we do match all system requirements for your websites. Following your purchase, you will be able to contact us about all of the sales and / or billing troubles you may experience, or receive any kind of general or basic tech info you need. We've tried to find the balance between phone and ticket support, so for solely technical issues you will have to use our ticketing system, that will make it easier to monitor the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs daily as part of the support services for each and every semi-dedicated server package that we provide. Due to the fact that some issues are more complex and time-consuming, you will need to open a support ticket if you experience such an issue, but for all of the billing, general or small-scale technical issues you can always phone us and we'll help you instantly in order to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you can find out whether you can host your sites on our leading-edge cloud platform or you're able to get any other general info about our semi-dedicated services. We have local phone numbers in the United States, the United Kingdom and Australia plus a worldwide number, so that you are able to call the one that is closer to your location.