24/7 Customer Support in Shared Web Hosting
We supply 24/7 billing, customer and tech support for all our shared web hosting. Even if you are not our customer yet and you have questions, we can help you right away and give you the needed information, in order to give you a choice to make the very best decision when you purchase your new website hosting account. We're available twenty-four seven, including holidays and weekends, and we provide multiple options for communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we now have several telephone numbers all over the world, so you'll be able to call the one which is closer to you. The maximum response time for your emails and the tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget about waiting for days and nights to receive support for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you are able to reap the benefits of our 24/7 tech support services even on public holidays. All of your sites will be available all of the time and so will we. With plenty of communication options, you'll be able to select the best method to get in touch with us and inquire about our solutions if you do not have an account yet, or request support in case you're already our customer. You will be able to give us a call, have a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have 1-hour reply time guarantee, though it rarely takes over 20 min to receive assistance whatever the complexity of the problem. With our customer and tech support services, we will be there for you every time you need us, not a few days afterwards.
24/7 Customer Support in VPS Web Hosting
Using our Linux VPS web hosting services, you will never need to wait for more than 1 hour so as to receive assistance for any kind of situation that you may experience with the server or the software that comes pre-installed with it. We guarantee this short answer time for all support tickets which you open via your billing Control Panel or email messages which you send to our tech support team. Furthermore, we have local telephone numbers in a number of countries around the world as well as a live chat service where we can help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so no matter what your question or problem is, there will always be somebody to help you out without delay. In the event that you need help with third-party software, which you cannot deploy or which gives you troubles, you are able to take advantage of the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max reply time guarantee, you will take advantage of lightning-fast support when you purchase a dedicated server from our company. Our customer and technical support crews are available 24/7/365, which means that when you open a support ticket from your billing account or you send an email about any issue with the server or the pre-installed software on it at any time of the day, you will get a reply within 1 hour, even during holidays. Our ticketing system is the better option if the matter involved needs more time to be solved or when it should be given to our admins, since it's far more convenient to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to call us or talk to a live representative using our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.